Customer Relations Representative

Established in 1982, SILICON has evolved into a global frontrunner in metal fabrication. From a mass-manufacturer of refractory anchoring systems to​ a Total Solution Provider ​focusing on customized project management involving pre-Turn Around​ service, engineering services, emergency Turn Around, SILICON​ specialty products and anchors installation by our own crew​ of operators/supervisors using our state-of-the-art Rapid Arc Welding Equipment.​ Our one-stop shop concept offers a unique service package: from Sales, Engineering & Metallurgical Consultancy, Refractory Anchor Manufacturing & Installation with our very own Rapid Arc Welding Equipment, to Project Management. With a dedicated workforce of approximately 85 talented professionals, SILICON is renowned for delivering top-quality products and services to the petrochemical, chemical, cement, construction, and shipbuilding industries worldwide.

At SILICON, we are searching for a driven and ambitious Customer Relations Representative to help introduce our Total Solutions to new clients and expand our global footprint. This is your chance to step into a high-impact role where you’ll combine your love for sales, customer engagement, and innovation to shape the future of SILICON

What are your responsibilities?

Your role as a Customer Relations Representative will center on building meaningful client relationships and closing deals. Key responsibilities include:

• Follow up leads that are targeted by our Marketing team;
• Sell products and services of SILICON
• Manage designated direct customer accounts
• Follow up on outstanding quotations 
• Collaborating with team members to identify and manage sales risks and opportunities for SILICON;
• Define prices margines and give input for quotations
• Creating and maintaining items in our ERP database
• Improving processes to increase your team’s efficiency
• Maintaining good communication and cooperation with other departments;
• Acting as a contact for customers
• ensuring that all relevant information (e.g. customer drawings, special requests) is clear and available

Who are we looking for?

We are searching for a remarkable Customer Relations Representative who possesses an understanding of the market, with the skills, experience, and drive to make an impact. To unlock this opportunity, you should bring the following qualifications:

• Minimum of a Bachelor's degree, preferably with a commercial background;
• At least 3 years of sales experience in a similar role
  • Excellent knowledge of international sales processes;
  • Proven experience in successful solution selling
• A proven ability to prospect new clients and close deals from scratch;
• Proactive, social, and good presentation skills;
• Fluent in English, both spoken and written, at a business level;

What SILICON offers you in this position?

Are you the Customer Relations Representative who can ensure SILICON's growth and push the boundaries? If so, we have plenty to offer you in return! At SILICON, every day brings new challenges in a multicultural environment comprising more than 25 nationalities. Here's what you can expect from us:

• A fitting salary between € 3.353 and € 5.131 depending on your relevant experience;
• SILICON offers a bonus system according to the defined sales targets;
• A pleasant and informal working environment.
• Travel allowance of €0.23 p/km within a radius of 25 km.
• Extra benefits such as a bicycle plan, fresh fruit on-site, and a fitness plan.
• Extensive onboarding program to prepare you for success in your role.
• Opportunities for internal and external training for your professional development.
• Opportunity to participate in the SILICON Social Committee program, this committee organizes fun events for you and your family!

If you’re up for the challenge, we’d love to hear from you! Apply now and take the next step in your sales journey with SILICON. For questions, please contact the HR Department, via our number +31629203963 or email recruitment@silicon.nu.